Refund Policy

Last updated: 29.06.2025.

1. Overview

At Berrybooker, we aim to provide a high-quality booking service for our customers. This refund policy outlines the conditions under which we process refunds for our subscription-based services.

2. Subscription refunds

Our refund policy for subscription services is as follows:

  • You may request a refund within 14 days of your initial subscription purchase (the "cooling-off period")

  • During the cooling-off period, you are eligible for a full refund if you are not satisfied with our service

  • After the cooling-off period, subscriptions are non-refundable for the current billing period

  • Cancellations will stop future billing but will not generate refunds for the current period

3. Refund eligibility

You may be eligible for a refund in the following cases:

  • Technical issues that severely impact your ability to use our service

  • Incorrect charging or billing errors

  • Service unavailability lasting more than 24 consecutive hours

  • Duplicate charges for the same subscription period

4. Non-refundable cases

Refunds will not be issued for:

  • Partial months of service

  • Unused time in your subscription period

  • Service cancellation after the cooling-off period

  • Changes in business needs or requirements

  • Misunderstanding of service features

5. Refund process

To request a refund:

  • Contact our support team at hi@berrybooker.com

  • Provide your account details and reason for the refund request

  • Include any relevant information or documentation

We will review your request and respond within 5 business days. If approved, refunds will be processed to the original payment method.

6. Processing time

Approved refunds are typically processed within 5-10 business days. The actual time to receive your refund depends on your payment method and financial institution:

  • Credit/Debit Cards: 5-10 business days

  • Bank Transfers: 3-7 business days

  • Other payment methods: Processing times may vary

7. Changes to this policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service after any changes indicates your acceptance of the new refund policy.

8. Contact information

If you have any questions about our refund policy or would like to request a refund, please contact us at:

hi@berrybooker.com